Resume

Feb 2024 - present

Edit regulatory and contract documentation for the Department of Energy Consent Order and New Mexico Environment Department permits.

Manage formatting of large regulatory documents, including digital and print formats.

Through documentation and regulatory compliance, help N3B support the mission to clean up hazardous waste released at Los Alamos National Laboratory.

Aug 2021 - Dec 2022

Wrote digital content components, such as status and error messages, labels, emails, confirmation pages, and headings for CVS Specialty, CVS Caremark, and CVS.com.

Developed content strategy for order management across three pharmacies. This included working on a design team to create workflows for refills, renewals, transfers, and shipping.

Dec 2020 - May 2021

Wrote interface microcopy, such as headings, labels, calls to actions, and errors.

Partnered with designers, researchers, writers, and engineers to discover and refine messaging requirements. Contributed to writing initiatives, such as the style guide and process workflows.

Sept - Dec 2020

Wrote in-app text for the TR account platform. Text included labels, headings, navigation, empty states, emails. and error messages. Partnered closely with design, product, and research to develop mock-ups and create design documentation.

Dec 2019 - Sept 2020

Worked end to end with UX, product and project managers, and engineering to craft in-app text, onboarding, and technical help. Wrote user documentation for application security products.

Developed a living company style guide and UX writing standards. Represented technical and UX writing organizationally. Special projects such as tool migration and localization workflow.

Oct 2018 - June 2019

Wrote online and in-app help, release notes, setup/installation guides, and platform service documentation for three security products and the Metasploit open source community.

Prioritized work for concurrent releases, developed roadmaps, and managed stakeholder partnerships. Worked closely with PMs and designers to provide UX services to engineering.

Provided peer review, editing, and mentorship for the UX Writing team. Helped develop documentation roadmap standards, information architectures, and the style guide.

Oct 2017 - Oct 2018

Wrote initial user and administrator guides for IdentityAI. Designed information architecture and built the IdentityAI Support Center. Developed strategy for UI labels, messages, and guides.

As lead writer, established agile content development standards for the AI business unit.

Continuously worked with PMs, engineers, QA, and UX to track and understand features in development. Facilitated review and sync meetings.

June 2014 - April 2016

In a DITA XML environment, wrote and published user manuals, technical bulletins, knowledge articles, and online help for seven DB2 backup and recovery products. Worked across product teams to develop solutions-level documentation.

Jan 2013 - June 2014

Managed special projects, such as developing the training program for TxPROS, an automated permitting system. Developed training needs analysis and training material. Conducted a TxPROS usability study and presented the final report to management.

Managed two federal IT grants and the related vendor contracts

Aug 2010 - May 2013

TRACS UX/Usability Analyst

Developed and conducted usability tests for the university learning management system, TRACS. Prepared final usability report and presented to IT development team.

E-text UX Analyst

Designed and conducted user research and usability tests for the pilot e-text platform, Courseload. Prepared final user research and usability report and presented to university VP.

Information Architect

Developed an employee knowledge base for the TxDPS intranet. Interviewed staff, designed system structure, and wrote and edited content.

Web & Editorial Assistant

Wrote web content and print pieces for the Center for the Study of the Southwest. Managed website through the Gato CMS. Edited submissions for Southwest American Literature and Texas Books in Review.

Graduate Writing Tutor

Tutored undergraduate and graduate students at the Writing Center.

May 2006 - Feb 2009

Managed statewide training for the NFIP, including strategic planning, course development, event coordination, and course instruction.

Coordinated training for six field offices and guided staff on training and outreach issues and initiatives. Created and conducted new hire and quarterly training for field staff.