Portfolio
User onboarding
At SailPoint, I was the lead writer for a beta machine learning product, IdentityAI. I wrote initial labels and help flows, built the in-app help site, and established the forum and Q&A site.
This case study explains the introductory content I wrote for an IdentityAI tool called Data Explore.
Product
IdentityAI
Role
UX and Technical Writer
Company
SailPoint
Year
2018
Status alerts for orders
At CVS Health, I supported the Rx Transactions team, focusing on order status messaging and the checkout process. I wrote labels, order status messages, error messages, order details content, confirmation pages, emails, and much more.
This case study explains a set of status alert messages for online orders.
Product
cvs.com
Role
UX Writer and Content Strategist
Company
CVS Health
Year
2022
A simplified CTA
At Contrast Security, I led UX writing company-wide. Alongside my UX, Product, and Engineering partners, I designed experiences that help users secure their code. I wrote labels, descriptions, and guides across three products, a platform, and many integrations.
This case study explains a call to action mock-up for a product called Protect.
Product
Protect
Role
UX Writer
Company
Contrast Security
Year
2020